Blackout & Cyberattack
A blackout is a loss of electricity. A cyberattack uses digital tools to steal information or disrupt devices and services.
Core actions
- Keep flashlights, charged batteries, and written contacts ready If you use powered medical equipment, make a backup plan.
- Report lost power to your electric utility Keep fridge doors closed. Never run a generator indoors or use a stove for heat.
- Use unique passwords, extra sign-in verification, and updates Avoid unexpected links; contact your bank promptly if money is stolen.
- If essential medical equipment stops or you are in immediate danger, call 911
Start here
- Report or track a Con Edison outage Con Edison Outages in most of Queens. Report online or call 800-752-6633.
- Report or track a Rockaways power outage PSEG Long Island Electricity in the Rockaways. Report online, text OUT to 773454, or call 800-490-0075.
- Protect accounts and devices NYC Emergency Management Passwords, updates, scams, and basic cybersecurity steps.
More help
- Stay safe when utilities stop working NYC Emergency Management Electricity, gas, water, and telephone disruptions.
- Register powered medical equipment with Con Edison Con Edison Life-support equipment and special customer protections. Registration does not guarantee uninterrupted power or immediate restoration.
- Register powered medical equipment in the Rockaways PSEG Long Island Critical Care Advance outreach and preparation for customers using life- support equipment. Keep a backup plan.
- Get the free NYC Secure phone app NYC Cyber Command Alerts about some device, app, and Wi-Fi risks. An extra tool alongside good account security.
- Report an internet or technology complaint New York Attorney General Complaints about scams, apps, and technology. If money is stolen, also contact your bank immediately.
- Check food safety after a power outage NYC Health Food, medication, and other health precautions when power is lost.
- Find an air-conditioned place nearby NYC Cool Options Cooling centers and other places to cool down. Check activation, hours, accessibility, and any entry costs.
- Request help for someone living outside NYC311 Homeless outreach and Code Blue information. Call 911 for immediate medical danger.